Returns & Refunds
Your satisfaction is our priority. Here's our policy.
Because flowers are perishable, we are unable to accept returns. However, we stand fully behind the quality of every arrangement we deliver.
Quality Guarantee
If your flowers arrive damaged, wilted, or significantly different from what was ordered, please contact us within 24 hours of delivery with a photo. We will arrange either a complimentary replacement delivery or a full refund — your choice.
Order Cancellations
Orders may be cancelled within 1 hour of placement, before a florist begins preparing your arrangement. After that window, cancellations are at our discretion. Contact us immediately at support@4hrflowers.com if you need to cancel.
Refund Processing
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer.
Substitutions
Flower varieties are seasonal and subject to availability. Our florists may substitute with flowers of equal or greater value while preserving the overall look and color palette. This is not grounds for a refund unless the substitution significantly alters the arrangement.
Contact Us
For refund requests or quality concerns, email us at support@4hrflowers.com or visit our Contact page.